If you are experiencing issues dispensing product from a new pump we find that priming the pump first is all that is needed seeing it is new. To prime the product, repeatedly push the pump all the way down 5 to 10 times to begin dispensing.
If you are still having trouble, please submit a Chat to Counter Support for assistance.
Please be prepared to provide all necessary information (such as photos) needed to better assist in a resolution. We will then be able to look into this further and assist with this situation.