We know that everyone wants to get their Beautycounter order as quickly as possible. Our goal is to deliver orders within 8 business days(excluding weekends and holidays) and we have been working hard to achieve this by implementing “zone shipping”. This is when the warehouse ships out orders located further from our facilities first, and those closer to our facilities a bit later.
This ensures a larger percentage of orders arriving to our consultants and your clients/members within the 8 day shipping window. So, if you experience a slight delay in receiving your shipping confirmation, or you see “printed/processing” as your status for a longer amount of time, don't fret, it is part of our shipping success plan.
Over 30% of our customers have a greater than 4 day “ship to Porch” experience. Zone shipping helps to mitigate a delayed experience during high volume times.
Standard Ground delivery is not guaranteed by the carrier but will typically occur in 8 business days after the order has processed. If your order is not delivered within 2-3 weeks from the ship date, please contact Counter Support via Chat so we can look into this for you.
Beautycounter orders are processed, shipped, and delivered on business days: Monday–Friday (excluding weekends and major holidays). During peak season (November-December), please allow up to 5 business days for processing depending on order volume and product availability.
Please view our shipping page at https://www.beautycounter.com/help/shipping
Holiday or Promotion Time?
Please note that during sale periods and promotions, delivery dates may be longer. For the most up to date delivery estimate, check the tracking number found on your shipping confirmation email. Refunds are not being issued for delays in shipping during this time.
For a breakdown of the Standard Ground processing timeline, please see below.
*Processing and delivery times are listed as business days
|BUSINESS DAY*||CALENDAR DAY||STATUS|
|Day 0 (Monday)||0||Order Prep / Shipping|
|Day 1 (Tuesday)||1||Order Prep / Shipping|
|Day 2 (Wednesday)||2||Ground Transit|
|Day 3 (Thursday)||3||Ground Transit|
|Day 4 (Friday)||4||Ground Transit|
|Day 4 (Saturday)||5||Ground Transit|
|Day 4 (Sunday)||6||Ground Transit|
|Day 5 (Monday)||7||Ground Transit|
|Day 6 (Tuesday)||8||Ground Transit|
|Day 7 (Wednesday)||9||Ground Transit|
|Day 8 (Thursday)||10||Ground Transit|
**If order is placed on Sat/Sun, the following Monday is business day 0