US Returns Process:
Click this link to begin our online return form: https://returns.narvar.com/beautycounter/returns
- Enter your order number (from your account order history, not the packing slip) and the shipping Zip Code
- Select the eligible product you would like to return
- The review page will display an estimated refund amount.
- Follow the instructions to print a prepaid shipping label and return form.
- Once submitted, a return request confirmation email will be sent, including the downloadable prepaid label and return form as well as a tracking link for the return.
Securely pack the item(s) in its original packaging, if possible. Be sure to include the return form in the box. Seal the box and affix the prepaid shipping label to the box.
Drop off your package at any United States Postal Service (USPS) access point, including a local post office, USPS blue collection box, your home mailbox, or any DHL location within the 60 days from the original order ship date.
You may also schedule free USPS pickup by visiting usps.com/pickup.
CA Returns Process:
8300 Lawson Road
Milton, Ontario L9T 0A4